Yes, there are many considerations that make up “business needs,” and they span functionality, budget, return-on-investment, and so forth. But even if a piece of software is given to you for free, if it does not meet any of your needs or address your challenges it is effectively worthless and – worse – could actually cost you in the form of retraining staff, changing your processes to adapt to the software, and so on. This is where the question of a solution that that may or may not need custom software
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